Managing Violence & Aggression

Aim

This course will explore the dynamics of violence and aggression and will equip the participant with the knowledge and skills to identify different aggressive styles. It will also equip the participant with the key skills for managing violence and aggression and the ability to review constructive strategies for managing and resolving violent and aggressive situations.

Who should apply?

This course is aimed at anyone who is dealing with the public or patients who may be subject to violent or aggressive moods/outbursts.

Course Content

Introduction
Characteristics of Violence & Aggression
Legislation
Styles of Violence & Aggression
Body Language
Conflict Triggers & Responses
Perception & Understanding
Effective Communications
Effective Strategies
Recording Violence and Aggression
Reporting Violence & Aggression
Dealing with victims of Violence & Aggression
Course Summary

Onsite Training

We can come to you – wherever you are, with workshops and training sessions tailored to your specific needs.

Managing Violence & Aggression

Aim

Who should apply?

Course Content

Onsite Training

Got a Question?